Tortona, Carabiniere of the Operations Center saves a person's life
A Carabiniere from the Operations Center received a call from a person intent on committing the extreme act. Thanks to the preparation, sensitivity and ability of the soldier, the person was rescued in time by the Carabinieri, managing to avoid what would have been a tragedy
Tortona (Alessandria), Carabiniere of the Operations Center saves a person's life
The Operations Center is undoubtedly the mind and beating heart of the Carabinieri emergency response, but it is also the interface of the force with citizens, the place where requests for help arrive for the most disparate reasons. Sometimes they are reports of criminal acts, other times they are requests for advice or support to soothe moments of loneliness and sadness of people who are alone or in difficulty.
Sometimes, however, the Carabiniere of the Operations Center finds himself managing very particular, extremely personal situations, in which empathy and firmness, in addition to professional preparation, can make the difference: they can save a life.
This is Antonio's time, a fictitious name. Antonio is a distraught person. His voice is weak and interrupted by emotion. It is night and he is alone. The darkness increases the anguish of his problems and there are no people around him who can help him.
He approaches the edge of an infinite abyss: the only solution to his troubles.
But before jumping, call 112.
The operator at the switchboard is prepared and understands the seriousness of the problem.
Remember the teachings of the Carabinieri school. Remember the importance of empathy, of involvement. Remember that words, as well as silences, can have a fundamental importance in these circumstances. He knows, however, that words are sometimes not enough and that the speed of intervention can be decisive.
Thus begins a passionate dialogue and, while trying to delve deeper into the situation and understand the reasons for such dismay, the Carabiniere of the Central manages to locate his interlocutor, understands where he is and immediately sends all the patrols present in the territory.
There is no time to waste. The operator knows it, the colleagues on the road know it.
The dialogue continues, the Carabiniere manages, slowly and cautiously, to establish a relationship of trust with Antonio, manages to build a real contact with him and to shift his attention from that obsessive thought of the extreme gesture.
Antonio begins to give some information, to open up. He seems to find the strength to confide, he feels – perhaps – that the friendly voice of the Carabiniere can become a hold to prevent himself from taking that step of no return.
The time gained allows colleagues to reach the place of the call. The Gazelles have arrived. The Carabinieri find the person on the phone in a tool shed belonging to the house, where he had prepared a rope for the insane gesture. He understands that his call for help was not in vain and now he is no longer alone. He cries, but he is safe.
For the Carabiniere operator of the Operations Center there is still a moment of apprehension, at least until the colleague on the phone takes the call and breaks the silence and confirms that the situation is under control. “Antonio is fine,” says the colleague from the Radiomobile on the phone. “Now we’ll take care of it.”
Good. Now the tension can go down. There is time to breathe a sigh of relief, to be pleased that you have done a good job and that you have contributed to saving the life of a person. Another.
A few minutes of relief and it starts again. The phone rings again.
“Hello, Carabinieri!”
Reproduction reserved © Copyright La Milano